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Privacy Policy

A legal disclaimer

The content of this Privacy Policy is intended to provide general information only and does not constitute legal advice. While we have made efforts to ensure the accuracy of the information presented, Proactiv Contact Centre & Family Support Services makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, or suitability of this information for your own specific circumstances.

This Privacy Policy has been tailored for our organisation and may not be suitable for use by others. If you are unsure about any aspect of your own privacy obligations or how they apply to your organisation, we strongly recommend seeking independent legal advice.

1. Who We Are
Proactiv Contact Centre & Family Support Services ("we", "us", "our") is committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is: 78 Canadian Avenue, Catford SE6 3BP
Email: proactivcontacts@aol.com
Phone: 0208 695 6484
We are the “data controller” of your personal information.

2. What Information We Collect
We may collect and process the following personal data:

  • Contact details: name, email, phone number, address

  • Service-related information: referrals, support needs, communication logs

  • Technical data: IP address, browser type, device type, cookies (see Cookies Policy)

We do not intentionally collect special category data unless it is necessary for the provision of our support services and with your explicit consent.

3. How We Use Your Data
We use your information to:

  • Provide and manage our services

  • Respond to enquiries

  • Monitor service quality

  • Meet legal or regulatory requirements

  • Improve our website and services
     

4. Lawful Basis for Processing
We process your data using one or more of the following lawful bases:

  • Consent – when you have given us clear permission

  • Contract – when processing is necessary to provide our services

  • Legal obligation – where the law requires us to process your data

  • Legitimate interests – when necessary for our functions and your rights are not overridden
     

5. Data Retention
We only keep your personal data for as long as necessary:

  • Client data: up to [Insert Number] years after the end of support

  • Enquiries: retained for up to [Insert Number] months

You can request deletion of your data where applicable (see Section 7).

6. Sharing Your Data
We do not sell or rent your data. We may share your information with:

  • Internal staff and authorised professionals

  • IT service providers (e.g. website or CRM systems) under data processing agreements

  • Statutory bodies if legally required (e.g. safeguarding concerns)

All third parties must comply with UK GDPR.

7. Your Data Protection Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure (‘right to be forgotten’)

  • Object to or restrict certain types of processing

  • Request transfer of your data (data portability)

  • Withdraw consent (where applicable)

To exercise these rights, email: proactivfinance1@aol.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

8. Security
We implement appropriate security measures to protect your data from loss, misuse, unauthorised access, or disclosure.

9. Updates
We may update this policy from time to time. The latest version will always be published on this page.

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