About Us
Over 30 Years of Trusted Family Contact and Support
At Proactiv Contact Centre & Family Support Services Ltd, we provide safe, welcoming spaces where children can spend time with family members in a structured and supportive environment. Founded in 2007 by social work manager Ann-Marie Wallace, we specialise in supervised contact services that promote meaningful, safe family connections.
Based in Catford, our experienced team offers supervised, supported, virtual, and community contact sessions tailored to each family’s needs. Every plan is designed with children’s safety and emotional wellbeing in mind. With over 30 years of social care experience, we’re a trusted partner for parents, professionals, and local authorities across the UK.
Services
Support, When It Matters Most
01
Supervised Contact
One-to-one sessions with trained supervisors present throughout. Includes observation and comprehensive reporting.
02
Supported Contact
Families meet in a safe environment with staff nearby, offering minimal intervention. No reports provided.
03
Virtual Contact
Facilitated via platforms like Zoom or Skype, ensuring safe remote interactions. Sessions are supervised and documented.
04
Community Contact
Off-site visits to public places, accompanied by a supervisor, promoting natural interactions. Includes reporting.
05
Additional Services
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Transport & Escort Services: Safe transportation for children to and from sessions.
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Room Hire: Comfortable, child-friendly rooms available for hire.
Tailored Services for Every Family
Supporting Safe, Personalised Contact for Every Family
At Proactiv Contact Centre & Family Support Services, we’re here to support children and families in maintaining meaningful connections through structured, supervised contact.
Our services are designed to meet a wide range of family needs — whether that means supervised visits in our welcoming centre, supported sessions, virtual or community-based contact.
Every situation is different, which is why we offer flexible, personalised plans delivered by a compassionate, qualified team. Whether you’re making a referral as a professional or a parent, our focus remains the same: safe, child-centred contact in a trusted, inclusive environment.
Supervised Family Contact
Supported and Safe Visits
Virtual and Community Options
Inclusive
Tailored Contact Plans
Compassionate, Qualified Team
Accreditation
We are quality assured and accredited by
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